CUSTOMER SERVICE REPRESENTATIVE

Weisser Distributing is growing fast. Ranked 3 years in a row on the INC 5000 list of fastest growing businesses, Weisser Distributing has surpassed growth goals the last five years and anticipates continued expansion in the years to come. So, we need awesome people that can help us keep up! We are looking to add motivated, self-starters to our phenomenal team. With 13,000 unique SKU's from over 300 suppliers, Weisser Distributing connects THOUSANDS of great products with HUNDREDS of amazing customers every day. With a reputation for putting our customer first, we are looking to expand our team in order to continue providing the same exceptional customer experience we are known for.

 

What we want you to know about this position

Our Customer Service Department communicates with our customers through multiple channels: through messaging, on the phone and by email. Every transaction offers the opportunity to ensure the customers' needs are met and they are happy. This is a full time position Monday through Friday.   If you are a pro-active problem solver this position is for you!

 

What we want you to do

  • Answer phone and able to upsell products
  • Answer Marketplace Messages
  • Submit Feedback Removal
  • File Postal Claims
  • Address Private Label Product Reviews
  • Monitor Accounts for Failed Refunds and Fraud Orders
  • Forward Listing Inconsistencies
  • Process Reshipments and Returns
  • Process Order Cancellations
  • A to Z, Paypal, and eBay Cases
  • Authorize Returns for Amazon and eBay

 

REQUIREMENTS

What you need to land the job

-
Knowledge of Microsoft Office (Excel/Word) and Google Chrome apps
-Must have high level of accuracy and attention to detail
-Ability to diffuse situations in a professional manner
-Ability to review and process high volume of emails per day
-Have effective written and verbal communication skills
-Excellent time management skills
-Excellent organizational skills
-Active listening skills
- Understanding of Marketplace Guidelines
- Ability to Research Product Information
- Priority for Customer Satisfaction

What you get out of the deal

-
An amazing, family based company that is committed to its employees
-A fun, fast-paced culture that will leave you feeling motivated to work
-Supervisors that support you and work with you
-Flexible work schedule to match your lifestyle
-Highly competitive salaries that are above average
-Lunch provided for staff every Monday to get the week started right and Buffalo Wild Wings lunches provided twice a month.
-Free snacks and coffee to keep you energized and happy
-10% above cost purchases of our awesome products

About Weisser Distributing

Weisser Distributing is a family-owned company out of Tea, South Dakota that sells automotive supplies and tools across the Midwest. Started out of a home garage 37 years ago, Weisser Distributing began with owner Robert Weisser going shop-to-shop within a two-hour radius of Sioux Falls, South Dakota, touting and promoting the latest, high-quality products in the automotive industry—a tradition Weisser Distributing still continues. For nearly four decades Weisser Distributing has built as strong local following as well as lasting relationships with leaders in auto body and manufacturing. With our focus centered on providing exceptional customer service, Weisser Distributing’s family-based business model has helped them grow and flourish into one of the Midwest’s largest wholesalers of auto body supplies and tools.

Job Type: Full-time

Required education:

High school or equivalent
Required experience:

Customer Service: 2 years


EMPLOYMENT APPLICATION. 
A fast-paced and rewarding place to work!

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